Premium Edmonton Web Hosting Services

Once you sign up and provide login credentials, we’ll have your plan set up within 1-2 business days. Everything from speed improvements to security will be addressed by our team during your onboarding.

We take the stress out of switching hosts by guaranteeing zero downtime and complete data security during migration. Our expert team manages every detail while keeping you informed throughout the process. We also perform a full audit of your site during the migration to identify and fix any hidden issues, ensuring your website runs smoothly and is more secure and optimized afterward.

Thirty-Minute Support Tasks are quick support services that include content updates, banner and footer changes, plugin settings, CSS tweaks, blog edits, and image updates. These tasks are designed to handle edits, updates, or changes that can be completed in 30 minutes or less. Please note that this does not include new functionality or additional pages. For more complex edits, feel free to reach out for a custom quote.

Our website hosting packages are designed as preventative care, prioritizing the safety and stability of your site. While we can’t guarantee your website will never be hacked, we take every possible measure to prevent issues and protect your website to ensure it is secure. In the rare event of a major issue, our team will be there to assist with restoration and cleanup using one of our reliable backups. No matter which hosting plan you’re on, your website is in good hands.

If you have an enhancement or task that requires more than your dedicated monthly 30-minute task, we will submit a quote for you to approve separately from your plan. We will evaluate requests that exceed your time on a case-by-case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $125/hour.

Absolutely. We are laser-focused on you and your website, so we would be sad to see you go but we know that financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email and we will let you know what licenses you will need to purchase and will immediately stop the next payment.

Although these plans are designed for sites that were built by us, we always welcome clients who are looking for a long-term partner with a professional and dedicated web hosting service.

We first like to do a Website Evaluation & Tune-up to become familiar with the website, how it was built, and to fix issues that we find. With the evaluation, we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed to proceed with the website on a monthly care plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.

If you have more than one website and you are on the Business Foundations Care Plan or higher, you can add an additional website to your Website Care Plan for $75/month and share your plan’s support time between your sites. This option is not available on The Essentials or Legacy care plans.

Email is our preferred form of communication and provides the quickest response. However, we know brainstorming and strategy work best on the phone or on a video call. These consulting calls are reserved for our Business and Mission Critical clients. These calls help websites achieve their goals and reach a broader audience. Many times clients use this time for online screen-share small updates or training.

Yes, to ensure a high standard of security and performance, we require that you host your website with us for support. This allows us to be fully responsible and responsive for all the technical aspects of your site. However, if you only need web design support, feel free to reach out through our web design page.

We perform daily off-site backups and security scans of your WordPress website. All backups are securely stored in the cloud for 90 days across two separate locations to ensure maximum reliability and redundancy. If needed, we can quickly restore your website to a previous version.

Unfortunately our hosting technology stack is built specifically for WordPress websites. However, if you're looking to move over to WordPress from another content management system, then contact us and we'd be happy to provide you with a quote.

While we can help you register and set up your domain name, we highly recommend that this is something you as the business owner should have full control over. our plans include DNS management via Cloudflare so we can ensure your domain is always pointing to the right server.