Website Management and Support
Don't get caught with your website down
Our website management & support plans give you peace of mind knowing that your website is always running and secure.
Effective websites require security, backups, updates and maintenance.
When we finish building your website, it's only the beginning.
Whats included
Website Hosting
We’ll keep a close eye on your server to ensure it’s performing and running as it should. Server updates are just as important as CMS updates, so we’ll make sure those get done.
Safe Wordpress & Plugin Updates
We’ll update the Wordpress CMS and installed plugins to ensure you’re running the most up-to-date and secure versions. We also check your websites theme to ensure it’s compatible with the latest versions.
Uptime Monitoring
We keep a hawk’s eye on your website. Monitoring your website 24X7 allows us to react and respond to issues quickly. Potentially serious issues can be avoided if attended to early.
Website Backups Imagine
Imagine a server crash or a website hack wiping out your entire website. Without a backup, you might lose years of data and the loss may be catastrophic to your business. Site backups allow us restore your website quickly if anything goes wrong.
Malware Removal
If you’re site is targeted we’ll take care of the aftermath. We identify and clean up viruses, trojans, and other malicious code from your monitored WordPress files and directories.
Content Updates
Your time is precious and should be spent interacting with your customers and growing your business, not logging in and updating your website. We take care of all your changes for you so all you need to do is send us an email and we'll get them done, usually within the same business day.
We work with some amazing people.
Over the last 20 years we’ve earned the trust of many local and international clients, allowing us to contribute our talents to their products, business, and causes.
Website Maintenance & Support Plans
The Essentials
Ideal for Small Websites
Business Foundations
Ideal for Growing businesses
Mission Critical
Ideal for Ecommerce, Membership & Directory
*Thirty-Minute Tasks are content edits, updates, or changes that can be completed in 30-minutes or less. Does not include new functionality or additional pages. Maximum 1 thirty-minute task per day.
FAQ
Once you sign up and provide login credentials, we’ll have your plan set up within 1-2 business days. Everything from speed improvements to security will be addressed by our team during on-boarding.
Thirty-Minute Tasks are content edits, updates, or changes that can be completed in 30-minutes or less. Does not include new functionality or additional pages. Maximum 1 thirty-minute task per day.
Our website care plans are preventative care, so we do our best to prevent anything from happening. However, in the event that your website has a major issue, we will be there by its side. We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
If you have an enhancement or task that requires more than your dedicated monthly 30-minute task, we will submit a quote for you to approve separately from your plan. We will evaluate requests that exceed your time on a case-by-case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $95/hour.
Absolutely. We are laser-focused on you and your website, so we would be sad to see you go but we know that financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email and we will let you know what licenses you will need to purchase and will immediately stop the next payment.
Although these plans are designed for sites that were built by us, we welcome clients who are looking for a long-term partner with a professional and dedicated webmaster.
We first like to do a Website Evaluation & Tune-up to become familiar with the website, how it was built, and to fix issues that we find. With the evaluation, we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly care plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.
If you have more than one website and you are on the Business Foundations Care Plan or higher, you can add an additional website to your Website Care Plan for $75/month and share your plan’s support time between your sites. This option is not available on The Essentials or Legacy care plans.
Email is our preferred form of communication and provides the quickest response. However, we know brainstorming and strategy work best on the phone or on a video call. These consulting calls are reserved for our Business and Mission Critical clients. These calls help websites achieve their goals and reach a broader audience. Many times clients use this time for online screen-share small updates or training.
